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Change or Cancel an order ?
Please contact the SYPanel Customer service team immediately our message board or email webmaster@sypanel.com.
Please be advised that some orders are shipped very soon after completions, and it may not always be possible to cancel.
What is your return/exchange policy?
SyPanel is dedicated to providing our customers with the best service.
- Contact Us
Email : webmaster@sypanel.com
-To ensure speedy service, please have the following information ready when you call or email our Customer Service Department:
1.Your order number
2.Product name of the item you wish to return.
3.Reason for requesting.
Defective Item Exchange: Available within 21 days
Unwanted Item Return: Available within 21 days (Unopened Items only)
* If replacement items are out of stock, item value will be refunded in the SYpanel Credit.
How are refunds handled?
There are two ways to refund on SYpanel Online Shopping Mall.
1. If you accept SYpanel points as refund , we are going to SYpanel points in your account.
2. We are going to refund the product amount by paypal or eximbay.
Please , let us know which refund process your prefer .
Email webmaster@sypanel.com
What is paypal?
PayPal is one of the world's largest internet payment services and is widely used as a payment processer by online shoppers.
Using PayPal, shoppers can securely send and receive payments online using their credit cards, debit cards or bank accounts,
even if they don't have a PayPal account. Please visit www.paypal.com for more details.
How can I start using PayPal to pay for StyleKorean orders?
You can pay via PayPal in two ways:
1.Using a PayPal account (visit www.paypal.com for details) to process bank transfers and credit or debit card payments.
2. Using PayPal Checkout, which allows a user to pay with their credit or debit card without opening a PayPal account.
How do i pay with paypal?
There are two ways to pay using PayPal: Normal Checkout and Checkout with PayPal.
Normal Checkout
After placing items in your Shopping Bag, hit the "Checkout" button.
Sign in to your SYMmall account.
At the "Payment" stage in the checkout process, choose PayPal as your payment option.
You will be redirected to the PayPal website. Login to your PayPal account and click "Pay." If you do not have a PayPal account and do not wish to open one, simply fill out the ‘Guest Checkout’ form and you’ll able to pay without a PayPal account.
Click "Continue" to return to StyleKorean and complete your purchase.
Return to the "Review" stage of the checkout process. Note that PayPal is now indicated as the Payment Method.
Click the "Place Order" button and an order number will be created for processing.
Checkout with PayPal
After placing items in your Shopping Bag, hit the "Check out with PayPal" button.
You will be redirected to the PayPal website, where you can review the order summary.
Complete the checkout process at PayPal.com and confirm your payment.
You will be directed back to the StyleKorean checkout page.
Click the "Place Order" button and an order number will be created for processing.
What if my PC crashes or my ISP experiences problems during my PayPal payment transaction?
Case 1: After pressing "Pay"
If you clicked the "Pay" button, payment will still be transferred from PayPal to StyleKorean. Please sign in to your StyleKorean account and proceed to your shopping bag to process a replacement order with us.
Assuming that you are purchasing the same items in your replacement order, you will not be prompted with the PayPal log in screen again. Our checkout system will take you directly to the final page with the order number.
If the total payment amount for your new order is different from the previous order, you will need to go through the PayPal payment process as if you were placing a new order. Please note that this means that we will receive a new payment from PayPal and that any extra payment will be refunded to your PayPal account by the next business day.
Case 2: When returning to SYMmall
Under such circumstances, if you clicked the "Pay" button, payment will be transferred from PayPal to StyleKorean. However, we will not consider this to be a valid order. Please note that any refunds that you are owed for this transaction will be processed as StyleKorean credit on the next business day.
Will i have to pay customs taxes on my shipment?
When ordering from SYMmall,
Customers are fully responsible for any of customs related issues, such as Customs Taxes, Import Taxes, Value added Taxes, and so on.
Customers are required to pay charges such as customs fee, service fee, administration fee, warehousing fee whatsoever related with customs.
Customs issues vary by countries, so customers need to contact local customs office for detailed information to avoid potential problem.
What happens if there are banned items in my shipment?
Customers should contact their local customs office for information concerning banned items in their countries.
We are required by law to declare our shipments according to their actual content and value.
We cannot entertain requests to alter declaration values and/or content of shipments.
If for any reason your local customs authorities confiscate any items from your order,
SYMmall is not responsible for reshipment or refund regarding the confiscated item(s).
Can i view past shipment invoice?
Every shipment comes with a separate order number. To view each one, click on “My Page ”. All order numbers are available to see.
For more information regarding the payment total, tracking number, shipping and handling charges etc. click the "Order Number” link.